26th October, 2010 -- Just talked to Mr. S N of Telecom New Zealand Broadband customer service. He is one of best customer service front liner we have came across so far.
We are wondering why our broadband was changed to dial-up speed yesterday with any person from Telecom informing us nor calling us to inform us.
We are wondering why our broadband was changed to dial-up speed yesterday with any person from Telecom informing us nor calling us to inform us.
The most important part is that we never give any verbal or written consent for them to change our data plan.
There might be a miscommunication on their part, so we will see what happen next.
