Possibly the most annoying aspect of moving into any new web mail home is bringing all your family, friends, and business contacts along with you. The average end user has almost been trained not to expect any sort of import utility, instead sighing and settling in for an evening of data entry. Gmail, as with most post-1990s web mail applications worth their salt, provides the facility for importing all those contacts in just a few clicks; just how many depends on where you're exporting them from. Gmail accepts only one format: comma-separated values (CSV). Thankfully, CSV is about as low a common denominator as you could wish for; Yahoo! Address Book, Outlook, Outlook Express, Mac OS X Address Book (with a little help from a free application), Excel, and many other applications, web or otherwise, speak CSV.
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Gmail's Help documentation on the subject of importing contacts is sure to keep up with the needs of its users, so keep an eye on "How do I import addresses into my Contacts list?" (http://gmail.google.com/support/bin/answer.py?answer=8301).
Anatomy of a Contacts CSV
First, a quick tour of a typical contacts CSV file as consumed by Gmail's import tool.
CSV files, as the name suggests, are little more than garden-variety text files in which data is listed one record per line, each field separated by (you guessed it!) a comma. The simplest of all contacts.csv files might then look something like this:
name,email Rael Dornfest,rael@oreilly.com Tara Calishain,tara@researchbuzz.com ...
The first line lists field names, in this case name and email address. Each line thereafter is a single person or entity (business, organization, etc.) in your contacts list with a corresponding name and email address.
Gmail accepts various formats of contact entry, recognizing some of the more common fields such as name, email address, phone, birthday, etc. Here's a slightly more detailed contacts.csv:
first name,last name,email address,phone Rael,Dornfest,rael@oreilly.com,(212) 555-1212 Tara,Calishain,tara@researchbuzz.com, (212) 555-1213 ...
Notice that name is split into first and last name fields, email is called emailaddress, and there's a phone field too.
Unless you're going to be using Gmail as your main contacts database—and I can't quite see why you would—you don't need to import any more than name and email address (something akin to the first contacts.csv example) to find it useful.
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In fact, at the time of this writing, Gmail does little with fields beyond name and email address but shove them into a Notes field.
Feed CSV to Gmail
Assuming that you have a CSV file to work with (if you don't, read on to the sections below for some guidance), importing is a snap.
From the main Gmail screen in your web browser, click the Contacts link () found at the bottom of the menu on the left side of the page.
Figure 1. Clicking the Contacts link gets you to your Gmail contacts
Figure 2. Finding that CSV file
Figure 3. Feeding that CSV file to Gmail
Now, any time you start typing a known contact's name into the To, Cc, or Bcc field of a new message, Gmail will autocomplete it for you. No need to remember that cousin Adam is adamg@ozziesurfers.co.au or Auntie Joan is joan42@tepidmail.com.
Out of Outlook (Express)
Both Outlook Express and Outlook in Windows can export their address books as CSV.
In Outlook Express, select File→Export→Address Book..., choose Text File (Comma Separated Values) as your output format (see ), and click the Export button.
Figure 4. Export your Outlook Express Address Book as CSV
Feed either to Gmail as described earlier.
Hopping out of Hotmail
There are a couple ways to hop out of Hotmail with your contacts in tow. The first goes by way of Outlook Express or Outlook and the second using a touch of copy-and-paste, as suggested by the Gmail team in their online Help documentation.
By way of Outlook (Express)
As described earlier, both Outlook Express and Outlook are able to export to CSV. Both are also able to subscribe to Hotmail accounts and synchronize contacts therewith. Putting two and two together, you can use Outlook (Express) as an intermediary as follows.
Set up a new account in Outlook Express or Outlook, choosing HTTP as the server type and Hotmail as the mail service provider, as shown in .
Figure 5. Setting up a Hotmail email account in Outlook Express
Figure 6. Synchronizing with Hotmail to grab a local copy of your contacts
By way of copy-and-paste
This is one of those ugly methods that you can't quite knock because it just plain works.
Log into Hotmail in your web browser of choice and select the Contacts tab, as shown in . Click the Print View link in the Hotmail toolbar.
Figure 7. Click the Print View link in the Hotmail Contacts toolbar
Figure 8. Copying your contacts
Figure 9. Pasting your contacts into an Excel workbook
WARNING
This turns into an unholy mess under Mac OS X. Contacts are not nicely spread across columns, leaving you with a row of contacts, empty cells, and some odd characters in any CSV file that you attempt to create.
Yumping from Yahoo!
Yahoo! Address Book exports directly to CSV.
Log into Yahoo! and visit your Address Book (the Addresses tab). Click the Import/Export link on the top right ().
Figure 10. Using the Yahoo! Address Book's Import/Export feature
On the Export section of the resulting page, click the Yahoo! CSV Export Now button ().
Figure 11. Exporting as Yahoo! CSV
Figure 12. Saving the exported CSV file to your hard drive
Now, go ahead and import that CSV using the Gmail import tool, described earlier.
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I do apologize for the bad "Yumping" pun, but "Yahoo!" doesn't leave you much room for alliterated action verbs: yodeling? yanking?
Moving from .Mac
The Mac OS X Address Book only exports to something called vCard, which is understood by many contacts applications, but not by Gmail.
Thankfully, someone's written a magical little app to help. AddressBookToCSV (http://homepage.mac.com/kenferry/software.html#AddressBookToCSV; freeware) slurps up all of your contacts—name and email address only, which is nicer to my mind than uploading a slew of data unnecessary for your Gmailing needs—out of Address Book and spits them into a CSV file that you can feed to Gmail. Download the app, mount the .dmg on your desktop, and run it right from there, as shown in . (If you'll likely use it again and again, go ahead and drag it into your Applications/Utilities folder.)
Figure 13. AddressBookToCSV exports Address Book names and email addresses to CSV
Feed contacts.csv to Gmail as usual.
Hand-Crafting a CSV
If your contacts exist in some form with no obvious path to CSV, you can always export them in any way you can, arriving at some point at either a plain-text file that you can manipulate by hand—tedious, but possible—or something Excel can read. If you can get to Excel, you can get to CSV; massage the data into a form similar to that discussed at the top of this hack, select File→Save As... and save as "CSV (Comma delimited)."
Last-Ditch Effort
If, for whatever reason, you can't massage your contacts into CSV form or use Gmail's Import Contacts tool, there is a (admittedly grotty) way to get all your contacts to Gmail using email itself.
Send out a single email message (preferably one that announces your intention) to (on the To: line) your Gmail account (or one that forwards to your Gmail account), copying all your contacts on the Cc: line.
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You should probably batch these such that there's some semblance of privacy, with your family not seeing all of your business associates' addresses and vice versa. Send a separate message for contacts of a sensitive nature.
When you receive that message at Gmail, open it and choose "Reply to all." Write something explanatory again and send it off.
Gmail automatically adds to your contact list the names and email addresses of the people you send email to from Gmail, so you've just added all of those people to your Gmail address book.
WARNING
Again, this is a rather annoying way (annoying to your friends, family, and business contacts) to get your contacts list to Gmail, so it should be regarded as a last-ditch effort.
Should you use Gmail for your business? For a long time my answer was “No.” After all, having an email with @gmail.com on the end isn’t especially professional, especially if you’ve already set up your own website domain and want your customers to see you as something like 
as been popular with small businesses because it’s easy, affordable and has a lot of functionality. But you really aren’t getting everything you can out of Gmail until you start taking advantage of some of the many third-party apps that make Gmail even more powerful. Some Gmail apps require a download; others plug into the Web version.
